STUDIO 34 | Privacy

Privacy Policy

YOUR PRIVACY IS IMPORTANT FOR US

It is Studio 34's policy to respect your privacy regarding any information we may collect while operating our website and providing our service to you. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, store, use and disclose your personal information. There are steps you can take to control what we do with your data and these have been outlined below.

Data within this Privacy Policy refers to personal data which identifies you, such as your name and contact details.

WHO IS RESPONSIBLE FOR YOUR DATA?

Studio 34 is responsible for your data. Our registered address is: 32 South Street, Alderley Edge, SK9 7ES and our correspondence address is displayed at the bottom of this Policy. We control the data that is collected from you, and as such the ways in which your personal information is collected and the purpose of its use.

PERSONAL DATA WE COLLECT ABOUT YOU

Contact details (name, address, telephone and email address) date of birth, payment details and conditions related to your health and wellbeing as provided by you, and any connecting relationship for shared accounts.

HOW WE USE YOUR PERSONAL DATA

We collect your personal data in order for us to provide our service to you maintaining your records on our booking systems, booking your sessions, communicating with you in order to send you information about your booking to fulfil our administration including accounting and billing.

MARKETING: HOW TO MANAGE THE MESSAGES WE SEND TO YOU

Firstly, we do not provide your personal information to any other business for marketing purposes.

If you receive our newsletter, you control if you want to opt out by clicking the unsubscribe link in the bottom of the most recent newsletter email that you’ve been sent.

HOW LONG WE KEEP YOUR DATA

We keep your account active whilst you are using our service. If you don’t log in to your account for more than three years, we will deem you as an inactive client.

HOW WE PROTECT YOUR DATA

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.

Our suppliers have technical measures in place to protect your information so in order to keep your account secure. Within Studio 34 we limit who can access our systems and keep our security and policies under review.

WHO WE SHARE YOUR DATA WITH

Google (powers our internal email and document storage)

Emailing systems from time to time for marketing and emails

Zoom (livestream platform)

We use several cookies on our website in order to allow you to log in, book classes and for other purposes such as reporting and improving our website.

PROFILING

We use basic profiling (segmentation) to tailor our newsletter content to better match your use of Studio 34. Should you wish to opt-out of this, please let us know by emailing hello@studio34.com.

AUTOMATED DECISION MAKING

We do not use automated decision making, so that is not something that our clients need to opt-out, or, in from.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

Under the GDPR, you have several rights that you can exercise. The right of access (often called a ‘Subject Access Request’ (SAR)) The right to rectification (making sure your data is accurate). The right to erasure (often called ‘right to be forgotten’ / deletion of your Studio 34 account). The right to restrict processing. The right to object. The right to data portability. Should you wish to exercise any of these rights, please contact us on hello@studio34.com and we’ll help you. There’s no charge for these requests (unless repetitive), we aim to fulfil your request as soon as we can and within 30 days.

You can write to us at Studio 34, 32 South Street, Alderley Edge, SK9 7ES. You can email us at hello@studio34.com. If you have any complaints on how we use your data, please email us, or alternatively, you can contact the Information Commissioner’s Office by telephone on 0303 123 1113 or visit their website located at ico.org.uk/concerns.